Description

Position Overview

We are seeking a service-focused Account Manager to join our Freight Brokerage team in Franklin, TN. This role is dedicated to managing and supporting existing customer accounts — not sales or business development.

The Account Manager serves as the primary point of contact for assigned shippers, ensuring freight moves efficiently, issues are resolved quickly, and service expectations are consistently exceeded. This position plays a critical role in customer retention and operational execution.

Key Responsibilities

Manage day-to-day activity for an assigned portfolio of existing shipper accounts

Coordinate freight shipments from pickup through delivery

Communicate shipment status updates proactively with customers

Work closely with carriers and internal operations teams to secure capacity

Troubleshoot service disruptions and resolve issues quickly

Ensure accuracy of load details, billing information, and system data

Monitor service performance and identify opportunities for improvement

Maintain strong, professional relationships with customers and carrier partners

Required Characteristics & Core Competencies

We are looking for someone who embodies the following:

Coachable – Open to feedback and committed to continuous improvement

Detail Oriented – Able to manage high shipment volume with accuracy

Problem Solver – Resourceful and solution-driven under pressure

Good Listener – Understands customer needs and responds effectively

Thrives in a Fast-Paced Environment – Handles urgency and shifting priorities well

Effective Communicator – Strong verbal and written communication skills

Qualifications

Required:

Experience in logistics, freight brokerage, transportation, or supply chain preferred

Strong organizational and time-management skills

Ability to multitask and manage competing priorities

Proficiency in Microsoft Office and transportation systems (TMS)

Preferred:

Prior experience managing shipper accounts

Familiarity with load boards and carrier networks

Understanding of freight lanes, modes, and pricing dynamics

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